This is an exquisite 17-day tour for you with all the bells and whistles.
Cultural Heritage Eastern Turkey Tour – 17 days
- Discover more demands in your limited time
- Flexibility with and without a tour guide
- Private or Regular tours, with no hidden costs
Additional activities to do during the tour with extra payment.
- Cooking classes
- Hot air balloon flight
- Bosphorus dinner cruise
TRIP TYPE: Private Tour
DEPARTS: Daily Full Year
GROUP SIZE: Min 2 / Max 24
HOTEL RATING: 4- star HB
TOUR GUIDE / LANGUAGE: Yes – English
MEALS: Breakfast: 15 / Lunch: 14 / Dinner: 15
GOOD TO KNOW:
- Please wear comfortable clothes, a hat, sunglasses, and shoes.
- Take your camera (without professional equipment)
- Clients must be ready at the departure point 15 minutes before the exact pickup time.
- If you cannot find the service you need please contact our dedicated team to advise of your requirements.
- Please take always a passport
- Ankara-Hattusas - Amasya - Niksar-Ordu-Giresun - Trabzon-Macka-Gumushane-Bayburt-Erzurum – Ani – Kars – Dogubayazit - Van – Tatvan – Bitlis – Silvan –Tigris – Hassuni – Diyarbakir – Mardin – Urfa – Harran – Kâhta - Nemrut Dagi – Antakya – Alexandrette – Tarse – Gülek – Tyana – Nigde – Cappadocia
Welcome to Ankara. Upon our arrival at Ankara Airport, our professional tour guide will meet with you, greeting you by a board with your name on it. We will provide transportation, and take you to your hotel. The rest of the day is yours to relax and discover the area.
After breakfast, visit the Museum of Anatolian Civilizations where the 1995 World Fair took place. We continue with the visit to the old part of Ankara to the beautiful wooden palaces dating from the Ottoman period the Ethnographical Museum Zeger Pacha’s Kanagi, and the Spices Market. Don’t forget to take some pictures of the Ataturk Mausoleum. Lunch will be taken in the Hacibey restaurant, the most famous Doner Kebab in Ankara, next to the Deputies Quarter. In the afternoon, we head towards Hattusas, the Hittite Capital with its city walls, its Lion Gate, its underground Gate, its King Gate, and its Hittite Pantheon. We finally reach Yazilikaya. Let’s admire the sunset on the city of the Amesis Amazons, the place of birth of the famous architect-geographer Strabon: Amasya. Let’s walk along the Green River, admiring the wooden houses and the graves cut in the rock and the castle. We end our day at our hotel.
After breakfast, we leave our hotel for a new visit to Amasya where we can admire the Mosque of the Beyazit Sultan, the Burmali Minare Mosque, Darussifa-Bimarhabe, the Mosque of the Blue Medrese Gok, the Archaeological Museum with a few other museums, the Ethnographical Museum of Hazeranlar Konagi. Why not take a few pictures of the graves to cut in the rock, the historical bridges, the fountains, the wooden houses along the Green River, and the Torumtay Mausoleum, built in 1266. Then we drive along the Green River up to Niksar, admiring this amazing landscape through a winding road across the Bridge Mountains. In Ordu, starts the region of nuts cultivation and we can admire breathtaking views of the fields and the sea. Overnight is planned in the hotel at Giresun where numerous cherry trees grow. Their sweet cherries are also named ‘Birds Cherries’. Following the legend, the Roman General Lucullus taking over the city in 69 before JC, would have introduced cherry tree cultivation in Europe. Overnight in Giresun.
After breakfast, head towards Trabzon admiring on the way the coast of the Euxine Sea. In Trabzon, we visit one of the main interesting parts of Trebizond: the Church of Aya Sofia with its bright frescos. Aya Sofia was the first church in a form of a cross transformed into a basilica with 3 naves built during the domination of the Manuel Commene I dynasty in the 13th century. Thereafter, it was enlarged and lifted several times. The Southern side of the church has a very beautiful portal embellished with wonderful sculptures, mainly friezes depicting Adam and Eve, mythological figures, and flower patterns. The most beautiful frescos can be found in the narthex (entrance portal). Here are depicted miracles of the New Testament such as the Christ walking on the waters, the miracle of the loaves and fishes, and the healing of the Blinds. End of the day we arrive at our hotel.
After breakfast, we first visit the Sumela Monastery, which clings to the hill and is located next to Altindere Park and to the Golden River of the same name. The name Sumela is deformation with shortening of the Greek ‘Panagia Theotokos to Melas, the very Holy Mother of God from the black mountain. Macka Plateau That Monastery, now deserted and difficult to access, is located 1,200 meters high. The last 250 meters have to be done by foot or with a van. It is remarkable of its impressive frescos of the Church built on the rocks and is part of the list of monuments of UNESCO. We continue our trip through the Bridge Mountains, driving up via Torul towards Gümüshane (1,250 m) and Bayburt (1,600 m) across the Kop-Gecidi (2,302 m) towards Erzurum, at 1,950 m. Lunch in a typical restaurant in Bayburt, on the Coruh River. In the late afternoon, in Erzurum-Karin named ‘the Roman Country’ by the Seldjoukids, we visit the Great Mosque with the three Kumbets, the School of Astronomy and Medicine of the Koran with its twin minarets. This one is representative of oriental art: patterns and tiles made of turquoise earthenware. It was built by the daughter of the Seldjoukide Sultan Aladdin Kaykubat. We still are in Central Asia… We finally arrive at our hotel, a wintersports resort on the Palandöken Mountain for our dinner and overnight Erzurum.
In the morning, after breakfast, we head towards the Transcaucasian to Ani. Between Pasinler and Horasan, we make a stop to admire the Cobandede Bridge, the most beautiful bridge in the world, built by Mimar Sinan, a contemporary and friend of Michel-Angelo, and Master-Architect of Suleiman the Magnificent. We follow the Aras River for about 140 km. Ani is located 45 km east of Kars and 248 km from Erzurum on the border between Turkey and the Armenian Republic. This city is located on an important commercial road and expanded to finally become the capital of Armenia in 961. At that time, there were more than 100,000 inhabitants and thousands of churches. The earthquakes and wars against the Byzantine, the Turks, and the Mongols put an end to this prosperity age. The earthquake of 1319 was the end of the city. The ruins of the deserted city were found back just after the end of the 19th century. We can still find many ruins of Armenian and Seldjoukide monuments gathered in a limited area: the big Cathedral, the Church of the Savior, the Church of St Gregory, the Mosque of Honentz, the Seldjoukide Palace with its harem and selam, the Turkish bath (hamam) and the Seldjoukide market. After lunch, in the restaurant Ocakbasi in Kars, known for its oriental specialties, we have the possibility to take pictures of the Cathedral of the Apostles and the Castle of Kars. We follow our trip towards Agri (or Dogubayazit) admiring on the way the impressive landscape of the Ararat Mountain (5,165 m) and of the small Ararat Mountain (3,896 m). The name ‘Ararat’ is mentioned several times in the Old Testament: The Book of Genesis (8,4) mentions the episode of the grounding of Noah’s Ark after the flood on the Ararat Mount. In the Book of Kings, we can read how the murderers of the Assyrian King Sanherib, the administrator of Jerusalem, ran away towards the Ararat Mount. In addition, in the Book of Jeremiah, during the campaign against Babylon, the name ‘Ararat’ is mentioned as an ally of the Israelites. Ararat is another form of the Acadian name ‘Urartu’. Everything is impressive in this landscape: land tortoises, eagles, partridges, hawks, numerous species of flowers and plants, foxes, and sheep add up an animal and floral richness on the hillsides of the Ararat Mount. End of the day, we arrive at our hotel.
After breakfast, visit the spectacular Ishak Pacha Palace, located 7 km far from the city, at the foot of the Ararat Mount. At that place, a monument Urartu already existed 1,000 before JC which was restored in 1784 and embellished to become a palace fortified by the Ottoman Empire Ishak Pasha. This palace was built in different styles, the most important being Osman Baroque from the 17th century. Once built, Ishak Pacha made cut off the hands of the architect to prevent him from building such a beautiful palace for another person, again. Without the terraces, this palace is 115 m long and 50 m wide, includes 336 rooms distributed on 2 floors, and reminds you of the Tales from the Turkish Nights. Lunch in Dogubayazit and start at Van (1,750 m) via the Tendurek Pass (2,644 m). Before arriving in Van-Tuspan, we make a stop at the Muradiye waterfalls, a patch of paradise next to Van, located at1,700 m high on the shore of the largest lake in the country, where we can admire many Armenian churches. The old city of Tuspa was founded by the Ourarit in the 9th century before JC. The Kingdom of Urartu included a large part of the Middle East and that civilization reached its apogee between 900 and 600 before JC. This period was followed by a decline, provoked by the war against the Assyrians and the invasion of the Scythians and the Medes. Alexander the Great ruled this area for some time. Then, after a Persian period, this territory was ruled by the Armenians. Van became a Byzantine city and was destroyed by the Mongols in 1387. Persians and Ottomans fought to get domination of this territory. Finally, the Ottomans developed the town. Arriving in Van, we visit the fortress, accessible via a stair with 1,000 steps from which we can admire the lake at sunset. The founder of Urartu, Sardar I, built here in the 9th century, a fortress on a chalky crest of 1,000 m long and 100 m high, to protect himself from the Assyrians. A grave with several urns was found during excavations at the foot of the northern side. On the southern hillside of the fortress, we can discover funeral rooms cut in the rock for Ourart Kings. In those graves, we can find Rupestrian inscriptions engraved in cuneiform characters by the Our art Kings and trilingual inscriptions (in Babylonian, Persian, Achaemenid, and in Media) done in the 5th century by the Persian King Xerxes, who says: “Xerxes, the Great King of the Kings” We dine and overnight at our hotel in Van or Urfa depending upon the conditions at the time of concern.
After breakfast, we make a stop in a leather cooperative to get to know the art of Eastern Turkey. The Kilims of Van are famous for the Turkish patterns and for Armenian and Persian drawings. We continue to the Citadel of Cavustepe located on a hill 28 km south of Van which is a good example of the architectural art of the Ourart civilization. Two different fortresses can be distinguished: the upper fortress and the lower fortress. In the upper part, we can find the remains of a temple, while in the lower part are the ruins of a palace, a complex of temples, graves, and a stock of provisions with 30 barrels on which we can still see the measures in cuneiform characters. This, on the whole, would have been the fortress ‘Sardurihurda’ of King Sargon II in the 8th century before JC. Lunch will be taken on the island of Akdamar, 4 km far from the shore. This now desolated island was a religious center 1,000 years ago and was the seat of the Armenian patriarchate for centuries. We can also admire the Church of the Holy Cross, one of the most beautiful Armenian churches we could see. This Church was founded by the King of Vaspourakan Taguig Ardzrouni (904-937) and is particularly well-known for the sculptures on the outdoor walls, where we can find mostly representations of the Old and New Testament such as Adam and Eve, the Noah history, the Sacrifice of Abraham, Samson, David against Goliath, the Hebrews in the blazing fire, Mary with Jesus and the Christ on his throne. The reliefs of the Abbassid Calif Muktadir show us an exceptional mix of Christian and Islamic art. That church was widened several times over the centuries with for example a chapel on the North, a large porch, and a church tower. Today, the restaurant Deniz from Gevas has prepared an unforgettable picnic for us. At the end of the day, at sunset, we make a stop to visit the Seldjoukide necropolis and admire the charms of a Turkish princess. At the end of the tour, we go back to our hotel.
After breakfast, we leave Van for a diversified day and we drive to the south of the lake via the Kuskunkiran pass (2,234 m) towards Tatvan at about 145km far away. By going along the valley of the river watering Bitlis, the capital of the Turkish tobacco located in the middle of a fresh oasis, we reach the famous Bridge of Malabadi built in 1146 by the Artukides on the Batman Suyu, one of the affluents of the Tigris, love of Euphrates. Lunch is planned to be taken in Silvan-Tigranokerta, built during the Assyrian period and visited by Alexander the Great. This city was developed by King Tigran the Great and is built on the old site of Martyropolis, founded by Bishop Marutha in the late 4th century. This name was given in memory of the 40 Christian martyrs executed during the second period of the Persian Kingdom. Constantine the Great restored the Silvan Castle to use it as a military garrison. Worth to note also that during World War I, Mustafa Kemal Ataturk was the commander against the war with the Russians and captured the cities of Mus and Bitlis back from the Russians. After lunch, taken with the burgomaster of Silvan, we visit the Mosque of Selahaddin Eyyubi, the destroyed minaret, the Church of Kildan, the Museum of Ataturk, the Caves of Temtemburg, Hamido, the numerous troglodyte houses (+/- 300), the Castle of Hassani as well as fountains and watermills. The restoration of this site was paid for by the EC and included in the protection of monuments. Arriving in Diyarbakir, we can admire the impressive walls built with black basalt which are one of the most beautiful types of military architecture of the Middle Age. The foundation of those walls, 5,5 km long and have a fish shape, dates back to the Roman period (349 after JC). We don’t forget to take pictures of the Tigris Delta and of the bridge over it. This bridge was built by the metropolitan Jean Slara in 512. From there the Tigris was only navigable at that time with “keleks’ (small boats made of pumped-up animal skins). Overnight Mardin.
After breakfast, we walk around the town of Mardin which is a poetic city located 1,300 m high on a hill topped by a citadel. It was known at first as Marida and was built on the rocks. But it has since then lost its population of Catholic Armenians. According to the English historian Arnold Toynbee, this would be the most beautiful town in the world thanks to its typical Arab architecture. The small streets of Mardin display highly decorated houses with chalky stones in a typical Arab style. The medrese of the Sultan Isa Bey (1385) is one of the most important sites of Mardin. This medrese is a mosque with a school of astronomy, medicine, and Coranics containing a door decorated with wonderful bas-relief. From the Medrese roof, we have a beautiful view of the city and the plains of Mesopotamia. After the visit to the Big Mosque, we head towards Deir-Az-Zafaran or Deyrulzaferan which is located in the middle of vines and gardens in an inhospitable landscape. The majority of the Syrian-Orthodox patriarchs are buried here. Until 1933, this monastery was also under the siege of the patriarchate, now transferred to Damas. It was founded at the time of the ancestors of Mary and Ananie in the 6th century. Lunch in Urfa, the old Edessa, the historical city of the bible where Abraham, Job, Jacob, and even St Gregory lived. The most well-known restaurant in Edessa, named Göl, with its typical Mesopotamian dishes, is in the Abraham garden. We visit the houses of Abraham in Urfa, named Ursu, Orkai, and Edessa. It is said that the Assyrian King Nemrut had a dream in which it was mentioned that he would have to give his kingdom to a person born during the year. Therefore he ordered to kill off all newborn children of the year as well as pregnant women. Nona concealed her pregnancy and hid her son Abraham in a cave where he lived until he was 7. Once grown up, Abraham fought against Nemrut but was trapped and condemned to be burnt at the stake. Then God intervened and transformed fire into water, sparks, and ashes into carps. This water now flows in 2 ponds where Holy carps are swimming. Edessa played also an important role during the first Christianism centuries as it was named the ‘City of Apostle St Thomas’ and was the center of the Armenian Christendom as well as the home of the oriental Syrian Church. We know also the legend of King Abgar from Edessa and of ‘Mandylion’, a Jesus icon created miraculously when Abgar was suffering from leprosy, an ambassador was sent to Jesus to ask for healing. Jesus dried his forehead with a cloth (mandylion) which was given to the ambassador. This cloth, found back in 544, was hidden in a wall of the city and became the priceless possession of Edessa. In 944, this relic was transferred to Constantinople and was then stolen by the Crusaders in 1204 to be brought back to the West, where it disappeared. For orthodox Christians, this icon represents the real face of Jesus. At the end of the day, we arrive in Harran, the warmest spot in Turkey but also one of the most picturesque villages in the region. This city, where Abraham lived during his trip to Canaan, is also considered traditionally the place where the old Testament was written. This village, located at the crossroads of the caravans, was an important trading place with large international traffic and had also a significant religious activity. The Mesopotamian, Greek, and Roman divinities were venerated over there. This era ended in the 13th century when the Mongols razed the city. We can admire there the typical houses (Trulli) ant-hill shaped and built with clay, with a roof as a painted dome. They were barns permitting to keep foodstuffs in a cool place in the summer and in a hot place in the winter. Harran was surrounded by a wall, which is now in ruins but which is still recognizable with its 7 doors to get into the city. After that visit, we head towards our final destination Kâhta at the foot of Nemrut Dagi, and after driving back to the hotel
Today we leave early with the bus, warmly dressed to visit one of the most outstanding sites of our trip: Mount Nemrut. The sculptors of the Sovereign of Commagen, Antiochos, built an impressive sanctuary on this huge plateau. And as Antiochos was seeing himself as a god, he added his own effigy to the unity. It is better to contemplate this place at sunrise when the status is well lighted up. The funeral monument of Antiochos I (69-36 before JC), at the top of the mountain Nemrut (2,150m), was built by this King for himself and his close family. Antiochos was descended by his father Mithridate from the King of Persia Darius and by his mother Laodike from Alexander the Great. Commagene was a buffer region between the Greek, Roman, and Persian properties which explains the multi-cultural character of religious expressions. Excavations were carried out on this mountain by the German engineer Sester in 1881 which enabled to bring to light the huge statues. This tumulus, 160 m high and 150 m in diameter is made of 2 terraces: The Eastern Terrace: we can find statues of gods, from 8 to 9 meters high, in a sitting position with the back turned towards the tumulus. They are very well preserved, except for the majority of the heads, which are missing. However, 2 heads are still intact. The representation, from left to the right, is as follows: Apollo, Mithras, Helios, Hermes (light), Tychne (fertility), Zeus, Oromasdes (creator), Antiochus I, Heracles, Verathragna, Artagnes (power and courage), every statue with a lion and an eagle as protective animals. The Western Terrace: the statues of the gods are placed in the same order as on the eastern terrace but their state of preservation is worse. Only heads lying down on the ground are still intact. This terrace has no altar. The two lions on the terraces are the oldest representations of the horoscope in the world: they wear a half-moon and 19 stars around their neck, including the 3 largest in conjunction symbolizing the planets Jupiter, Mars, and Mercury. Then, we leave for Antioch where we will appreciate Arab specialties during lunch. In 307 before JC, Antigone founded Antigonia which was supplanted seven years later by another city founded by order of Seleucus I Nicator, general of Alexander the Great. This city named Antioch expanded very rapidly, so as to become one of the most prosperous and powerful cities in Asia Minor. It was even the 3rd city in the Roman Empire and then became the center of Christendom at the time of the Apostles, Peter, and Paul. In Antioch, we visit the Caves of Peter, an old cult center in the rocks used by the Christians as a prayer place. The Archaeological Museum displays interesting architectural achievements, exceptional Roman sculptures, and mosaics famous throughout the world.
After breakfast, we leave Antioch towards Daphne where the nymph Daphne was pursued by Apollon and was transformed into a bay tree. We finally arrive in Tarsus, the birthplace of St Paul, going through Issues where Alexander the Great and Darius III met. We visit the Well and House of St Paul before having lunch, in the surroundings, and walking to discover this Holy place. Then, we head towards Cappadocia going through Gulek, Tyana, and Nigde, the garrison place of Alexander the Great. We visit the Tyana aqueduct, the Roman swimming pool, and the Great Mosque of Nigde, a very delicate city dated from the Seljuks period with the Princess Mausoleum. This tour will end approximately in the evening as we arrive at your hotel in Cappadocia.
After breakfast, we will get to know the Cappadocia region, a volcanic area in which the geological formation started 10 million years ago. As a result of these formations, phallic pillars have come to life. The beautiful horse country Katpatuka, (as the Persians called her) is an unbelievable strip of land, enchanting and mysterious. Cappadocia region is also famous for its arts, including ceramic and carpets. You will be picked up at approximately 09:30 from your hotel to join our regular tour. Tour starts with Uchisar Castle, the highest point of Cappadocia. After Uchisar, you visit Goreme Open Air Museum, the Heart of Cappadocia. Goreme Open Air Museum is famous for frescoes dating to the 10th century describing the life of Jesus Christ and monks. The next stop is Cavusin, which is an abandoned village with old cave Greek houses. After Cavusin you go to the restaurant in Avanos to have lunch. After lunch, you visit a pottery work shop, to see how to make potteries. Then you go to Pasabagi where you can see three-headed fairy chimneys. After Pasabagi you visit another workshop to see Cappadocian handwoven carpets and kilims. The next stop is Devrent Valley, which is also called Imagination Valley, where you can see natural rock formations looking like animals. Then you head to a wineshop in Urgup for wine tasting. The last stop is Three Beauties, three beautiful fairy chimneys with their hats, which is the symbol of Cappadocia. This tour will end in the early evening and you will be returned back to your hotel.
After breakfast, you will be picked up from your hotel. We will drive you to Derinkuyu underground city, one of the best preserved and deepest Underground cities in Cappadocia. Derinkuyu Underground city is 55 meters deep and 8 levels open to visitors. after that, we will drive you to Ihlara valley which is a 16 km long canyon, and both sides are lined with rock-carved churches. We will have a 3 km hike and visit one of the churches in the valley. The end of the hiking lunch is served at the Belisirma village beside the river. After lunch we will visit Selime monastery, caved out of the rock by Christian monks in the 13th century On the way back to the hotel we will stop at the pigeon valley.
we depart for Kayseri airport for our domestic flight to Istanbul. Transfer from Istanbul airport we depart for the Istanbul Bosphorus Cruise and Shopping Tour. Visit the Grand Spice Bazaar. The air here is filled with the enticing aromas of cinnamon, caraway, saffron, mint, thyme, and every other conceivable herb and spice. Bosphorus Cruise is a traditional excursion by boat along the waterway separating Europe and Asia. The shore is lined with old wooden villas, palaces of marble, fortresses, and small fishing villages. During the excursion, you will see the magnificent sights of the following attractions from your boat. See Dolmabahce Palace, and further along, the parks and imperial pavilions of Yildiz Palace. On the coastal edge of this park, is Ciragan Palace, 300 meters of its marble facade facing the shore. At Ortakoy a great variety of artists gather every Sunday to display their work along the street. Ortakoy is a symbol of tolerance with a church, a mosque, and a synagogue existing side by side for centuries. Rumeli Fortress Built by Mehmet the Conqueror in 1452 prior to the conquest of Istanbul was completed in only four months to control and protect the infamous Bosphorus passage. It is one of the most beautiful works of military architecture anywhere in the world. Beylerbeyi Palace is the summer residence of Ottoman sultans and exists in its original renovated glory featuring original antique furniture and magnificent gardens with the Harem on the Asian side of Istanbul. Bosphorus bridge enjoys a unique chance to step from one continent to another Camlica Hill is the highest point in Istanbul. At the top of it, you can rest and admire the magnificent panorama of Istanbul and the Bosporus from the beautiful gardens, landscaped in traditional Turkish Ottoman style. Experience the traditional silk weaving skills of Turkish women at the carpet weaving courses provided by The Ministry of National Education. You will get the opportunity to see jewelry, a handcrafts center, and a modern leatherwear show. Enjoy the experience of shopping whilst gaining the knowledge of the ancient craftsmen, with Murti’s Tour’s local escort full of knowledge about how to haggle the streets of Istanbul. The rest of the evening is yours to explore Istanbul.
The Istanbul city tour package will start at the Old City after a delicious breakfast. Hippodrome is the main rota that was inscribed on the Unesco World Heritage List in 1985 and the living heritage of both Byzantines and Ottomans can be seen. Around Sultanahmet, The German Fountain -which was gifted by German Emperor Wilhelm II in 1898-, the Obelisk of Theodosius – nearly 3,500 years old, was brought to the Hippodrome by Theodosius from the Temple of Karnak about in 390- can be seen. Serpent Column -considered that it was at the Temple of Apollo in Delphi before- and the Column of Constantine that was brought from Apollon temple in Rome are other highlighted sites of the tour.
After breakfast, we check out from the hotel and transfer to Istanbul International Airport.
- • Accommodations
- • Mentioned National Flights
- • All sightseeing mentioned in the itinerary in private
- • Transfer service during tours
- • Airport transfers
- • Transportation by air-conditioned non-smoking vehicle
- • Accommodation included dinner
- • Beverage during the tour
- • Tips to the guide and driver
- • Personal expenses
- • Visits and services not mentioned in the itinerary
Please fill out the booking request form. Our team will get back to you. The tour will be confirmed by the Excursions Finder sales department at the reception of the online booking or online payment. Please provide always all the correct information for easy processing.
For Direct Customers
There are so many adventures waiting for you, by reservation, 50% of the total cost is due once the trip and cost have been approved by both parties. The full amount may also be paid at this time. The remaining balance is due upon arrival/check-in. This applies to any of the seasons and guarantees the trip.
For Travel Agencies
We require full payment of the tour at the time of reservation once the trip and cost have been approved by both Excursions Finder and the Travel Agency. This applies to any of the seasons and guarantees the blocking of the trip.
The deadline for canceling a reservation is as follows:
If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.
Deadlines for cancellation with a refund: One (1) week prior to the date of your tour
Last Minute Cancelations
Full payments or deposits will not be reimbursed for last-minute cancellations by either direct customers or travel agencies.
In the event of a No-Show by either a Direct Customer or Travel Agency, no refund shall be given.
In case of fortuitous events or Acts of God, management will assess the situation and decide upon a course of action. If a reimbursement or discount is agreed upon, the amount will return within the time specified by management. The Direct Customer or Travel Agency is responsible for all/any bank charge that may apply to the transaction.
Reservations will be guaranteed within the down payment for Direct Customers or full payment for Travel Agencies. We accept electronic money transfers, bank deposits, and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Payment can be made by sending a scanned copy or clear photo of the deposit slip to [email protected] or WhatsApp at +905323959925 along with the following information:
Company Name or Individual holder of the reservation
Names of those in party
NIT or identity card
City of issue of the document
After verifying the information, our sales staff will book the reservation.
For reservations during High Season, fifteen (15) business days are required to allow for payment processing after the final quote is agreed upon.
For reservations during the Low Season, five (5) business days are required to allow for payment processing after the final quote is agreed upon.
All confirmed reservations with our office, for both Travel Agencies and Direct Customers, will be sent an e-mail containing the trip description, the total cost with the down payment reflected, and a copy of our company policy in regards to cancellation, no show, date changes, etc.
The process for refunding a deposit is as follows:
In the event of a refund, the Direct Customer or Travel Agency is responsible for covering any bank charges. 10% of the total payment will be withheld to cover this cost.
The Customer or Travel Agency must submit a written request for a refund along with the reason(s) for the reservation cancellation. Please specify the account number to which the money shall be refunded and the name under which the reservation was made.
Please allow 5 to 8 business days to process the refund request.
If the cancellation of the reserve corresponds to an event, it will be done according to the specifications and conditions agreed by both parties in the contract.